General terms and conditions Blessed in Antwerp
- Booking and payment
- You can book via the Internet or by e-mail. After confirmation of your booking by the landlord via email, the general terms and conditions come into force. The client/renter of this booking is jointly and severally liable for complying with the booking steps and the rental conditions.
- A deposit must be paid upon reservation from 50%. Failure to pay the advance payment within 5 working days after the booking has been made will be considered a cancellation. In such case, the rental contract will be dissolved and the lessor will be allowed to re-let the holiday home to third parties.
- The balance must be paid 6 weeks before your stay. This deposit will be refunded to you no later than 2 weeks after your stay if nothing is damaged or missing. Any damage or additional costs will be deducted from the deposit.
- If circumstances force the landlord to cancel the holiday home already rented, the tenant will be informed immediately and the landlord will refund the amount already paid. The tenant cannot claim any further compensation for this.
- Standard cancellation conditions:
Any cancellation must be communicated to the lessor by e-mail. If the tenant wishes to cancel for any reason, he will pay the following charges
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- Cancellation more than 3 months before the start of the rental period: 100 euros.
- Cancellation between the 90th and the 60th day before the start of the rental period: 25% of the rental price
- Cancellation between the 59th and 30th day before the start of the rental period: 50% of the rental price.
- Cancellation less than 30 days before the start of the rental period: 100% of the rental price.
If the tenant does not use the holiday home or leaves it before the end of the rental period, no refund will be made. The tenant can take out cancellation insurance with his broker on his own initiative.
The deposit will always be fully refunded in case of cancellation.
- Special cancellation conditions covid-19, other pandemics or in cases of force majeure:
- You will receive a voucher for the amount already paid if
- Government forces holiday home to close
- Force majeure renders the holiday home unusable
- The voucher is valid for 2 years and usable for a similar season (or lower)
- In all other cases, our standard cancellation conditions apply (see point 2).
- The lessor trusts the tenant to comply with all government-imposed measures applicable at the time of letting. The lessor cannot be held liable for any infringements that may be observed in the leased property.
- You will receive a voucher for the amount already paid if
- Permitted number of persons
Only the tenant and the number of persons on the lease are entitled to occupy/visit the holiday home during the indicated period. When booking, the number of adults and children will be specified and any subsequent change must be reported. At non-compliance of the above rules, the landlord may consider the rental agreement legally terminated and access to the holiday home will be refused without any claim to a refund of the rent or deposit.
- Arrival and departure
You will receive an access code (not a key) with which you can access the holiday home yourself Please strictly respect the arrival and departure times. It is important to us that everyone can arrive and stay in a tidy holiday home. Therefore, there must be sufficient time for a good cleaning between the departure of the previous guests and the arrival of the new guests. Arrival time: check-in is from 5pm on the day of arrival. Departure time: check-out is by 10am at the latest.
If you are leaving as early as Sunday evening, please let us know in advance due to cleaning.
- End of stay & cleaning
Final cleaning is included in the rental price. Nevertheless, the rented holiday home and garden should be left tidy at the end of the stay. This includes:
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- return all furniture (both inside and outside), plates, cutlery, glasses and appliances to their original places.
- leaving the property broom clean.
- put crockery, pans and cooking pots clean and dry in the cupboards.
- fridges must be empty and left clean.
- Upon departure, the tenant removes the sheets from the beds and puts the sheets downstairs in the hallway or another place as indicated in the house-specific information. The same applies to bath towels, bath mats and kitchen towels.
- All waste must be sorted correctly. PMD (blue bags) and residual waste (white/brown/green bag depending on the municipality) may be placed in the bins provided. All other waste must be taken with you when you leave. You should dispose of glass waste in the public bottle bank and take paper/cardboard home. At the not sort correctly of waste, the municipality levies strict fines. If PMD is not sorted correctly we can 50€ deducted from the deposit. Instructions on how to sort correctly can be found at the bins in the garden shed or garage of the holiday home.
- Please leave broken glasses and/or crockery separately in the kitchen and do not throw them in the rubbish. This is for the safety of our cleaning staff
- Please close windows and doors when leaving.
If the house and/or garden are in such a state that the cleaning hours are not respected or if waste is not sorted, the owner has the right to deduct the cost of additional cleaning hours (38€/h + VAT) from the deposit.
- Liability of the tenant
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- The rented holiday home must be occupied with due care and diligence by the tenant, his fellow tenants or his visitors. Respect for the property as well as our neighbours is absolutely required and crucial. We expressly request that the respect neighbours' peace and quiet between 10 p.m. and 8 a.m. both indoors and outdoors the home.
- Our properties are designed and equipped for families with children, groups of friends and colleagues.
- Parties, celebrations, bachelor parties or similar in the holiday home are prohibited. We do not admit groups of young people. In case of infringement, all persons will be evicted from the holiday home without prior warning - without return of rent or deposit.
- The main tenant is liable for damages caused by him/her, by co-tenants, by any visitors, even if found after his/her departure.
- The tenant shall immediately inform us if he damage Please also inform us of any complaints/defects as soon as possible. A solution will then be found as soon as possible. We cannot be held responsible for temporary interruptions in the supply of water, energy, household electricity or telecommunications, etc.....
- House rules present and/or provided at the holiday home are an integral part of the rental agreement and must be strictly observed.
- The tenant uses the holiday home and garden at your own risk. The landlord cannot be held responsible for any damage or loss suffered by the tenant.
Moreover, it is totally forbidden to enter the home:
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- to smoke
- frying, fondue, stone grilling, raclette appliances etc.
- lighting candles: only tea lights in the holders provided are allowed. Smoke detectors are fitted and fire extinguishers are provided on each floor.
- Furniture (both indoor and outdoor) to be moved. So please do not use indoor chairs outside. These are not made for this purpose
- park in front of neighbours' garages.
- Pets are not allowed.
Liability insurance
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- The tenant is requested to be insured for damages to third parties such as liability insurance (family insurance).
- The tenant is reminded to insure his legal liability (e.g. in case of fire caused by him in the holiday home). Please check this with your insurance agent.
- Landlord liability
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- The landlord cannot accept liability for loss, theft, damage or injury, accident of any kind caused to tenants of the holiday home, the games or garden provided.
- The lessor is not liable for damage caused by natural forces, natural disasters, nuclear disasters, attacks, strikes, acts of violence and collision with an aircraft or its parts.
- There may be work going on near your holiday home. We are thinking, for example, of road works or construction activities. We are not responsible for any inconvenience caused by this.
- The lessor is not always present on site. In the confirmation e-mail of your booking, you will receive the phone number of the lessor and/or his representative. If necessary you can always contact one of these numbers either by phone or Whatsapp.
- Complaints and warranty
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- Any complaint concerning the accommodation or existing damage may be reported to the lessor by telephone up to 24 hours after arrival. Failing any complaint within the aforementioned period, the tenant is deemed to have acknowledged the good condition, correctness of the inventory and general cleanliness of the accommodation; including the absence of visible damage or defects to furniture, sanitary facilities, household appliances. Complaints formulated by the tenant after the end of the rental period are inadmissible.
- The holiday home has valuables and the deposit is to cover any mishaps or damage.
- The inspection of the property is done at polishing. So it is at the polishing stage that damage, loss or breakage can be identified.
- If everything has been left in good order and no damage or breakages have been found, the deposit will be returned no later than fourteen days after your stay. If the damage exceeds the amount of the deposit, the tenant is obliged to make an additional payment. Even if the house and/or garden are in such a state that the cleaning hours are not sufficient, the owner has the right to deduct the cost of additional cleaning hours (38€/h + VAT) from the deposit.
- One is well advised to report spontaneous mishaps to the landlord. If one breaks something, it is advisable to keep the broken pieces aside for the landlord or his representative. In this way, the latter can determine which broken piece it is and avoid discussions and misunderstandings. For the safety of our staff, we ask not to put broken glass in the residual waste bags.
- The landlord always reserves the right to terminate the agreement and evict tenants from the holiday home if a tenant or co-tenant has caused serious damage to the holiday home or is causing serious nuisance. In this case, the landlord will not be liable to refund any part of the rental fees for the remaining rental period.
All booking agreements and subsequent arrangements are governed by Belgian law. All disputes relating to this agreement will be settled by the competent court in Antwerp.
CONTACT INFORMATION Questions about the Terms and Conditions can be made via the contact info at following page.
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